what is a customer

What is a customer for the Weatherdock AG?

1. Our customers are the most important people for us, in our offices or on the phone.

2. Our customers are not depended on us. We are dependent on them!

3. Our customers cannot interrupt our work, they are our work. We do not doing them a favor by serving them, they are doing us a favor be allowing us to do so.

4. Our customers are not outsiders to our business, they are part of it

5. Our customers are not cold statistic names or file cards or ledger sheets. They are flesh and blood human beings with needs and emotions like our own

6. Our customers are not people to argue with, nobody ever won an argument against a customer

7. Our customers are people who bring us theirs wants. It is our job to fill these efficiently and courteously

8. Our customers do require highest attention

9. We do answer questions and e-mails detailled and immediately. (With that we differentiate from the competition) - We call back instead/and explain the issue also by email.